Terms of service
Terms of Service
Last updated: 6 August 2026
1. About These Terms
These Terms of Service govern your access to and use of the Bismillah Gift Centre website and your purchase of products through our online store.
In these Terms:
-
“Bismillah Gift Centre”, “we”, “us” and “our” refer to Bismillah Gift Centre Ltd;
-
“Website” means www.bismillahgiftcentre.co.uk;
-
“Customer”, “you” and “your” refer to the person accessing the Website or purchasing products from us;
-
“Consumer” means an individual acting for purposes wholly or mainly outside that person’s trade, business, craft or profession;
-
“Products” means goods offered for sale through the Website; and
-
“Services” means the Website, online store and related customer services.
Our online store is hosted and supported by Shopify.
Please read these Terms carefully before using the Website or placing an order.
By using the Website, you agree to comply with these Terms. When you place an order, you confirm that you have read and accepted these Terms and the policies referred to in them.
If you do not agree with these Terms, you should not use the Website or place an order.
Nothing in these Terms limits or excludes any statutory rights that cannot lawfully be limited or excluded.
2. Business Information
The online store is operated by:
Bismillah Gift Centre Ltd
33 St Margarets Road
Bradford
BD7 3AE
United Kingdom
Company number: 12813488
VAT number: 383373870
Email: bismillahgiftcentre33@gmail.com
Telephone: +44 1274 573786
Website: www.bismillahgiftcentre.co.uk
Questions about these Terms should be sent to:
bismillahgiftcentre33@gmail.com
3. Other Policies
The following policies form part of these Terms where relevant:
-
Privacy Policy;
-
Returns, Cancellations and Refund Policy;
-
Shipping Policy; and
-
Cookie information and preferences.
If there is an inconsistency between these Terms and a product-specific or promotional term, the more specific term will apply to that product or promotion, provided that it does not reduce any mandatory statutory right.
Our Privacy Policy governs the collection and use of personal information.
Our Returns, Cancellations and Refund Policy governs statutory cancellation rights, returns, faulty goods and refunds.
4. Eligibility and Customer Accounts
You must have the legal capacity to enter into a binding contract to place an order.
Where a person under 18 uses the Website, any purchase should be made or authorised by a parent, guardian or other adult with legal capacity.
You may be able to browse and purchase products without creating an account.
Where customer accounts are available, you agree to:
-
Provide accurate and current information;
-
Keep your password and account credentials confidential;
-
Notify us promptly if you believe your account has been accessed without authorisation;
-
Use your account only for lawful purposes; and
-
Accept responsibility for activity carried out through your account where caused by your failure to protect your credentials.
You must not:
-
Impersonate another person;
-
Create an account using false information;
-
Use another person’s account without permission;
-
Transfer or sell your account; or
-
Use an account for fraudulent or unlawful activity.
We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, investigate misuse or comply with legal obligations.
5. Product Information
We take reasonable care to ensure that product descriptions, photographs, specifications, prices and availability information are accurate.
However:
-
Colours may appear differently depending on the screen, device and display settings used;
-
Product packaging may change;
-
Manufacturers may update product designs or specifications;
-
Minor differences may occur between product photographs and supplied products;
-
Measurements and capacities may be approximate where expressly stated; and
-
Decorative accessories shown in lifestyle photographs may not be included unless specifically listed.
The product title, description, specifications, variant selection and “What’s in the Box” section should be reviewed before ordering.
Where there is a material difference between a product and its description, your statutory rights remain unaffected.
We may correct inaccurate product information and update product descriptions where reasonably necessary.
6. Product Availability
All products are subject to availability.
A product appearing on the Website does not guarantee that it is currently available.
Stock information may be affected by:
-
Simultaneous online and in-store sales;
-
Stock-counting discrepancies;
-
Damaged or unsuitable inventory;
-
Supplier changes;
-
Technical synchronisation delays; or
-
Other operational issues.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include:
-
Cancelling the unavailable item;
-
Cancelling the full order;
-
Offering a suitable alternative with your agreement; or
-
Refunding the unavailable item.
We will not substitute a materially different product without your agreement.
7. Placing an Order
The products displayed on the Website are an invitation to customers to make an offer to purchase.
To place an order, you must:
-
Select the correct product and variant;
-
Add the product to your basket;
-
Provide the required contact, billing and delivery information;
-
Review the products, quantities, delivery information and total price;
-
Select an available payment method; and
-
Submit the order.
You are responsible for checking your order carefully before submission.
After you submit an order, we may send an automated acknowledgement confirming that we have received it.
An automated order acknowledgement does not necessarily mean that the order has been accepted.
8. Formation of the Contract
A binding contract is formed when we confirm that the order has been accepted or dispatch the ordered products, whichever occurs first.
Where an order contains several products dispatched separately, a separate contract may arise for each dispatched product.
We may decline an order before acceptance where reasonably necessary, including where:
-
A product is unavailable;
-
Payment cannot be authorised;
-
The price or product information contains an obvious error;
-
The order is suspected to be fraudulent;
-
Delivery cannot reasonably be completed to the supplied address;
-
The order exceeds stated quantity limits;
-
The order breaches these Terms;
-
The product is subject to a restriction that applies to the customer or destination; or
-
Accepting the order would breach a legal or regulatory requirement.
If payment has been taken for an order that we do not accept, the relevant amount will be refunded.
9. Cancelling or Changing an Order Before Dispatch
Contact us promptly at bismillahgiftcentre33@gmail.com if you need to correct or cancel an order.
We will make reasonable efforts to assist, but we cannot guarantee that an accepted order can be changed or cancelled once it has entered processing or dispatch.
This section does not remove any statutory cancellation right available for qualifying online purchases.
Where an order has already been dispatched, you may need to follow the procedure in our Returns, Cancellations and Refund Policy.
10. Prices
Product prices are displayed in pounds sterling unless clearly stated otherwise.
The total payable price, including applicable taxes and delivery charges, will be shown before the order is submitted.
Delivery charges may depend on:
-
Delivery address;
-
Product size;
-
Product weight;
-
Delivery service;
-
Order value; and
-
Other relevant fulfilment requirements.
Prices may change at any time, but changes will not normally affect an order that has already been accepted.
A price shown online may differ from a price offered:
-
In our physical store;
-
Through another sales channel;
-
During a different promotional period; or
-
By an independent third-party seller.
Online and in-store promotions may be subject to separate conditions.
11. Pricing and Listing Errors
Despite reasonable care, a product may occasionally be listed with an incorrect:
-
Price;
-
Discount;
-
Description;
-
Specification;
-
Image;
-
Delivery charge;
-
Stock status; or
-
Promotional term.
Where an error is obvious and could reasonably have been recognised as an error, we are not required to supply the product at the incorrect price or on the incorrect terms.
If we identify a material error before accepting or dispatching the order, we may:
-
Contact you for instructions;
-
Offer the correct product or price;
-
Cancel the affected item; or
-
Cancel and refund the affected order.
We will not increase the price of an accepted order without your agreement.
12. Promotions and Discount Codes
Promotions and discount codes may be subject to additional conditions, including:
-
Start and end dates;
-
Minimum spend;
-
Eligible products;
-
Excluded products;
-
Customer eligibility;
-
Maximum redemptions;
-
Geographic restrictions; and
-
One-use limitations.
Unless otherwise stated:
-
Discount codes cannot be exchanged for cash;
-
Only one discount code may be used per order;
-
A discount cannot be applied retrospectively;
-
A code may be withdrawn where it has been issued or used in error;
-
A code may not apply to delivery charges, gift cards or excluded products; and
-
Returns may reduce or remove a discount where the remaining order no longer satisfies its conditions.
Promotional terms will not restrict statutory consumer rights.
13. Payment
Available payment methods are displayed at checkout.
You confirm that:
-
You are authorised to use the selected payment method;
-
The payment information supplied is accurate;
-
Sufficient funds or credit are available; and
-
The payment is not connected with fraud or unlawful activity.
Payment may be processed by Shopify or an authorised payment provider.
We do not normally receive or retain complete payment-card details.
An order may be delayed, declined or cancelled where:
-
Payment is refused;
-
Payment cannot be authenticated;
-
Fraud screening identifies a material risk;
-
Billing information cannot be verified; or
-
The payment provider requires further action.
We are not responsible for charges independently imposed by your bank or payment provider, including currency-conversion or overseas transaction charges.
14. Delivery Address
You are responsible for providing a complete and accurate delivery address.
Please check:
-
Recipient name;
-
House or building number;
-
Street;
-
Area;
-
Town or city;
-
Postcode;
-
Country;
-
Telephone number; and
-
Any necessary access instructions.
Contact us immediately if you identify an error.
We cannot guarantee that an address can be changed after an order has entered processing.
Where an order is delayed or returned because the customer supplied incomplete or incorrect delivery information, we may require payment of reasonable additional delivery costs before redelivery, where legally permitted.
15. Delivery
Available delivery options, estimated delivery periods and applicable charges will be displayed during checkout or explained in our Shipping Policy.
Delivery dates and times are estimates unless we expressly agree to a guaranteed service.
We will take reasonable steps to deliver within the stated period.
Where no specific period has been agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.
A delay may result from circumstances including:
-
Severe weather;
-
Carrier disruption;
-
Road closures;
-
Industrial action;
-
Public emergencies;
-
Customs procedures;
-
Incorrect delivery information;
-
Failed delivery attempts;
-
Remote delivery locations; or
-
Other circumstances outside our reasonable control.
We will remain responsible for our obligations and will communicate material delays where reasonably possible.
Nothing in this section removes rights available to consumers where delivery is materially delayed or does not occur.
16. Passing of Risk and Ownership
For consumer orders, risk of loss or damage normally passes to you when:
-
You take physical possession of the goods; or
-
A person identified by you, other than the carrier, takes physical possession of the goods.
Risk does not normally pass merely because we hand the parcel to a delivery provider selected or offered by us.
Different rules may apply where you independently arrange a carrier that was not offered by us.
Ownership of the goods passes to you when:
-
We receive payment in full; and
-
The goods have been delivered,
unless applicable law requires otherwise.
17. Missed, Refused and Uncollected Deliveries
If delivery cannot be completed, the delivery provider may:
-
Attempt delivery again;
-
Leave the parcel in an authorised safe place;
-
Deliver it to an authorised neighbour;
-
Hold it at a collection point; or
-
Return it to us.
You are responsible for reviewing delivery notifications and collecting the parcel within any stated collection period.
Refusing delivery or failing to collect a parcel does not necessarily amount to a valid cancellation.
You should contact us clearly if you wish to cancel an order.
Where a parcel is returned because:
-
An incorrect address was supplied;
-
Delivery was repeatedly attempted;
-
The parcel was not collected; or
-
Delivery was refused without a clear cancellation,
we may deduct or request reasonable additional delivery costs where legally permitted and where the failed delivery was not caused by us.
18. Inspection on Delivery
Please inspect the parcel and products as soon as reasonably possible after delivery.
Contact us promptly if:
-
The parcel is visibly damaged;
-
An item is missing;
-
You received the wrong product;
-
The product is damaged;
-
The product is faulty; or
-
The product is materially different from its description.
We may reasonably request:
-
Your order number;
-
Photographs;
-
Video evidence;
-
Images of the packaging;
-
Images of the delivery label; or
-
Other information needed to assess the issue.
Prompt notification helps us investigate delivery damage, but it does not automatically remove statutory rights if notification is delayed.
19. Consumer Cancellation Rights
Consumers purchasing qualifying goods online generally have a statutory right to cancel without giving a reason.
Our Returns, Cancellations and Refund Policy explains:
-
The applicable 14-day notification period;
-
The period for returning cancelled goods;
-
Return-postage responsibility;
-
Refund timing;
-
Standard-delivery refunds;
-
Lawful exclusions;
-
Diminished-value deductions;
-
Faulty-goods rights; and
-
How to contact us.
Nothing in these Terms reduces those statutory rights.
20. Returns and Refunds
Returns, exchanges, cancellations and refunds are governed by our Returns, Cancellations and Refund Policy.
A product will not be refused solely because it is a sale item where statutory rights apply.
We do not apply an automatic restocking fee to a consumer’s statutory cancellation.
A proportionate deduction may be made where legally permitted if a consumer has handled goods beyond what is reasonably necessary to establish their nature, characteristics and functioning and that handling has caused an actual reduction in value.
Faulty, damaged, incorrect and misdescribed goods are handled separately in accordance with applicable consumer law.
21. Faulty, Damaged or Misdescribed Goods
Goods supplied to consumers must be:
-
Of satisfactory quality;
-
Fit for their normal purpose;
-
Fit for a specific purpose made known and accepted where applicable;
-
As described; and
-
Consistent with other applicable statutory requirements.
If goods do not conform to the contract, you may be entitled to a statutory remedy.
Depending on the circumstances, this may include:
-
Rejection and refund;
-
Repair;
-
Replacement;
-
Price reduction; or
-
Final rejection.
We do not exclude or restrict liability for statutory consumer remedies.
Contact:
bismillahgiftcentre33@gmail.com
and include your order number and a clear explanation of the problem.
22. Product Safety and Use
You must use products:
-
For their intended purpose;
-
In accordance with supplied instructions;
-
In accordance with safety warnings;
-
With appropriate supervision where required; and
-
In compliance with any applicable age, electrical, food, hygiene or care instructions.
Before using an electrical product, check:
-
The plug and cable;
-
Voltage and power requirements;
-
Manufacturer instructions;
-
Product condition; and
-
Suitability for the intended environment.
Before using cookware or kitchenware, check:
-
Hob compatibility;
-
Heat limitations;
-
Care instructions;
-
Food-contact suitability;
-
Product condition; and
-
Any manufacturer warnings.
Do not use a product that appears damaged, unsafe or unsuitable.
Contact us if you require clarification about a product before use.
Nothing in this section excludes liability that cannot lawfully be excluded.
23. Food, Consumables and Personal-Care Products
Where applicable, customers should review:
-
Ingredients;
-
Allergens;
-
Storage instructions;
-
Use-by or best-before information;
-
Warnings;
-
Usage directions; and
-
Manufacturer information.
Do not use or consume a product where:
-
The seal is unexpectedly broken;
-
The packaging is materially damaged;
-
The product appears contaminated;
-
The use-by date has passed;
-
You are allergic to an ingredient; or
-
The product is otherwise unsafe.
Product information on the Website is not medical advice.
Seek qualified professional advice where you have a medical condition, allergy, sensitivity or other health concern.
24. Product Reviews and Customer Content
Where the Website permits reviews, comments, photographs or other submissions, you must ensure that your content:
-
Is truthful and based on genuine experience;
-
Does not infringe intellectual-property rights;
-
Does not disclose another person’s private information;
-
Is not defamatory;
-
Is not unlawful, threatening or abusive;
-
Does not contain malware;
-
Does not impersonate another person;
-
Does not contain undisclosed paid endorsements; and
-
Does not manipulate ratings or reviews.
You retain ownership of your original content.
By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to:
-
Host;
-
Store;
-
Reproduce;
-
Display;
-
Format;
-
Moderate; and
-
Use the content to operate and promote our business and products.
This licence continues for as long as the content is used for those purposes, subject to applicable privacy and consumer laws.
We may decline, moderate or remove content where reasonably necessary, including where it is unlawful, misleading, irrelevant, abusive or violates these Terms.
We are not required to publish every submission.
25. Intellectual Property
The Website and its contents may include:
-
Business names;
-
Logos;
-
Text;
-
Product descriptions;
-
Photographs;
-
Graphics;
-
Videos;
-
Page designs;
-
Software;
-
Databases;
-
Layouts; and
-
Other materials.
These materials are owned by us, licensed to us or owned by their respective rights holders.
You may use the Website for personal and lawful shopping purposes.
You must not, without permission:
-
Copy substantial parts of the Website;
-
Republish our original content;
-
Reproduce product photographs for commercial purposes;
-
Scrape or harvest data;
-
Remove copyright or trade-mark notices;
-
Create misleading copies of our Website;
-
Use our branding to impersonate us;
-
Reverse engineer restricted website functions; or
-
Exploit Website content commercially.
Nothing in these Terms transfers ownership of intellectual property to you.
Third-party trade marks and brand names remain the property of their respective owners.
26. Acceptable Use
You must not use the Website to:
-
Break any law;
-
Commit or facilitate fraud;
-
Infringe intellectual-property rights;
-
Introduce viruses or malicious code;
-
Attempt unauthorised access;
-
Interfere with Website operation;
-
Collect personal information unlawfully;
-
Send spam;
-
Manipulate product reviews;
-
Conduct abusive automated scraping;
-
Circumvent security controls;
-
Place orders using stolen payment information;
-
Harass staff or other users; or
-
Carry out any activity that materially harms the Website, customers or business.
We may restrict access, cancel affected orders or report conduct to appropriate authorities where reasonably necessary.
27. Automated Access, Bots and Scraping
You must not use automated tools to:
-
Extract substantial product or customer data;
-
Copy pricing or catalogue information at scale;
-
Overload Website systems;
-
test vulnerabilities without permission;
-
Circumvent access controls;
-
Create fraudulent accounts; or
-
Manipulate stock, baskets, checkout or reviews.
Ordinary search-engine indexing and authorised integrations are not prohibited.
28. Third-Party Services and Links
The Website may contain links to or integrations with third-party services, including:
-
Shopify;
-
Payment providers;
-
Delivery tracking;
-
Social media;
-
Review platforms;
-
Mapping services; and
-
Other external services.
Third parties operate under their own terms and privacy notices.
We do not control and are not responsible for third-party websites or services that we do not operate.
A link does not necessarily mean that we endorse every statement, product or practice of the third party.
29. Shopify
Our online store is hosted and supported by Shopify.
Purchases made from our store are contracts between you and Bismillah Gift Centre Ltd, not between you and Shopify.
Shopify provides technical, hosting, checkout, security and other platform services.
Shopify may process personal information as explained in our Privacy Policy and Shopify’s own privacy information.
Nothing in this section excludes any responsibility that Shopify may independently have under applicable law.
30. Website Availability
We aim to keep the Website available and functioning correctly, but continuous or error-free access cannot be guaranteed.
Access may be interrupted for:
-
Maintenance;
-
Security;
-
Updates;
-
Technical faults;
-
Hosting disruptions;
-
Cyber incidents;
-
Internet failures; or
-
Events beyond our reasonable control.
We may modify, suspend or withdraw parts of the Website where reasonably necessary.
This does not affect an existing accepted order or any statutory right.
31. General Information on the Website
General articles, buying guides and other informational content are provided for general information.
They are not a substitute for:
-
Manufacturer instructions;
-
Product labels;
-
Safety warnings;
-
Medical advice;
-
Legal advice;
-
Electrical advice; or
-
Other qualified professional advice.
We take reasonable care when publishing information but cannot guarantee that general content will address every customer’s circumstances.
Product-specific contractual information remains subject to statutory requirements.
32. Liability to Consumers
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
-
Death or personal injury caused by negligence;
-
Fraud or fraudulent misrepresentation;
-
Breach of statutory rights relating to goods;
-
Defective products where liability cannot lawfully be excluded; or
-
Any other liability that cannot legally be excluded or restricted.
Where you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
Loss or damage is foreseeable where:
-
It was an obvious consequence of the breach; or
-
Both parties knew it might occur when the contract was made.
We are not responsible for loss that was not foreseeable.
Unless we expressly agree otherwise, products sold to consumers are supplied for private and domestic use.
We are not responsible under a consumer contract for business losses such as:
-
Loss of profit;
-
Loss of revenue;
-
Loss of business;
-
Loss of commercial opportunity; or
-
Business interruption.
This section does not reduce any mandatory consumer right.
33. Liability for Business Customers
This section applies only where the customer purchases wholly or mainly for business purposes.
Nothing excludes or restricts liability that cannot legally be excluded.
Subject to that restriction, and to the extent permitted by law, we will not be liable to a business customer for:
-
Loss of profits;
-
Loss of sales;
-
Loss of revenue;
-
Loss of anticipated savings;
-
Loss of business opportunity;
-
Loss of goodwill;
-
Business interruption;
-
Indirect loss; or
-
Consequential loss.
Any separate wholesale or trade agreement may contain additional terms.
Consumers are not bound by business-only limitations.
34. Events Outside Our Reasonable Control
We are not responsible for delay or failure caused by circumstances outside our reasonable control where we have taken reasonable steps to manage the impact.
Such circumstances may include:
-
Severe weather;
-
Natural disasters;
-
Epidemics;
-
Public emergencies;
-
War;
-
Civil disorder;
-
Industrial disputes;
-
Transport disruption;
-
Government action;
-
Utility failure;
-
Internet or telecommunications failure;
-
Cyber incidents affecting third parties;
-
Supplier disruption; or
-
Carrier disruption.
We will seek to resume performance as soon as reasonably possible.
Where the delay materially affects a consumer order, statutory cancellation or refund rights may apply.
35. Suspension and Termination
We may suspend or terminate access to an account or Website feature where reasonably necessary because of:
-
A material breach of these Terms;
-
Fraud or suspected fraud;
-
Unlawful conduct;
-
Security risk;
-
Abuse of staff or systems;
-
Repeated payment disputes made dishonestly; or
-
A legal or regulatory requirement.
Where reasonably possible, we will provide notice.
Termination does not affect:
-
Rights accrued before termination;
-
Accepted orders unless separately cancelled;
-
Payment obligations;
-
Intellectual-property rights;
-
Privacy obligations; or
-
Provisions intended to continue after termination.
36. Complaints
We aim to resolve complaints fairly and promptly.
To make a complaint, contact:
Email: bismillahgiftcentre33@gmail.com
Telephone: +44 1274 573786
Please provide:
-
Your name;
-
Order number, where applicable;
-
A description of the complaint;
-
Relevant dates;
-
Supporting photographs or documents; and
-
The resolution you are seeking.
We may request additional information where reasonably necessary to investigate the complaint.
Nothing in this complaints process removes your right to pursue another remedy available under law.
37. Privacy
We process personal information in accordance with our Privacy Policy.
The Privacy Policy explains:
-
What information we collect;
-
Why we use it;
-
Our lawful bases;
-
How information is shared;
-
International transfers;
-
Retention;
-
Cookies;
-
Security;
-
Marketing; and
-
Data protection rights.
You should review the Privacy Policy before using the Website or providing personal information.
38. Changes to These Terms
We may update these Terms to reflect:
-
Legal or regulatory changes;
-
Changes to our services;
-
Changes to Shopify functionality;
-
Security requirements;
-
New payment or delivery arrangements;
-
Operational improvements; or
-
Corrections and clarifications.
The revised Terms will be published on the Website with an updated date.
Changes will not normally apply retrospectively to an order already accepted unless:
-
Required by law;
-
Necessary for security;
-
The change benefits the customer; or
-
The customer agrees.
39. Transfer of Rights
You may not transfer your contractual rights or obligations to another person without our agreement, except where the law permits.
We may transfer our rights and obligations to another organisation where:
-
Our business is transferred;
-
The transfer does not reduce consumer rights; and
-
Applicable notice requirements are followed.
40. No Waiver
If we delay or fail to enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it.
Any waiver applies only to the specific circumstances in which it is given.
41. Severability
If a court or competent authority finds part of these Terms unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
42. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to a contract between you and us has no right to enforce its terms.
This does not affect any right or remedy available independently under law.
43. Entire Agreement
These Terms and the policies expressly incorporated into them constitute the agreement governing use of the Website and online purchases.
Nothing in this section excludes liability for fraud or prevents a consumer from relying on representations that form part of the contract under applicable law.
44. Governing Law and Jurisdiction
These Terms and contracts made through the Website are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of any mandatory protections provided by the law applicable to you.
Consumers may bring proceedings in the courts available to them under applicable law.
Business customers agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.
45. Contact Information
Questions about these Terms should be sent to:
Bismillah Gift Centre Ltd
33 St Margarets Road
Bradford
BD7 3AE
United Kingdom
Email: bismillahgiftcentre33@gmail.com
Telephone: +44 1274 573786
Company number: 12813488
VAT number: 383373870