Shipping policy

Shipping, Delivery and In-Store Collection Policy

Last updated: 6 August 2026

This Shipping Policy explains how Bismillah Gift Centre processes, dispatches and delivers online orders, and how eligible orders may be collected from our Bradford store.

The delivery methods, charges and estimated delivery dates available for an order are displayed at checkout based on the products ordered, parcel details and delivery address.

Nothing in this policy limits or excludes any statutory rights available under UK consumer law.

1. Contact Details

For shipping, delivery or collection enquiries, please contact:

Bismillah Gift Centre
33 St Margarets Road
Bradford
BD7 3AE
United Kingdom

Email: bismillahgiftcentre33@gmail.com
Telephone: +44 1274 573786

Please include your order number in all order-related correspondence.

2. Delivery Areas

We currently deliver to eligible United Kingdom addresses within the shipping zones configured on our website.

Available delivery options may depend on:

The delivery postcode;
Product availability;
Parcel weight and dimensions;
Carrier restrictions;
The delivery service selected; and
Whether the destination is within one of our active shipping zones.

Delivery to remote, offshore, island, Highlands and other non-mainland locations may:

Cost more;
Take longer;
Have fewer available delivery services; or
Be unavailable for certain products or parcel sizes.

If we cannot deliver to an address, a shipping option may not appear at checkout.

3. Delivery Providers

Depending on the order, parcel and destination, we may use services provided by:

Evri;
DPD UK; and
Royal Mail.

The carrier and delivery service available for an order may be displayed at checkout.

Where an order qualifies for free delivery, we may select the most appropriate available carrier and service according to the parcel size, weight, destination and operational requirements.

The availability of a carrier within our fulfilment system does not mean that every carrier or service is available for every order or postcode.

We may use another suitable delivery provider where reasonably necessary, provided that this does not materially reduce the delivery service purchased by the customer.

4. Order Processing

Orders are subject to:

Successful payment authorisation;
Product availability;
Fraud and security checks;
A complete and valid delivery address; and
Any product-specific preparation requirements.

An order-confirmation email confirms that we have received the order. It does not necessarily mean that the order has been accepted, dispatched or is ready for collection.

An order is dispatched when it has been prepared and handed to the delivery provider.

5. Dispatch Cut-Off

We aim to process and dispatch qualifying orders placed before 2:00 pm UK time on a business day on the same business day.

Same-day dispatch is subject to:

Successful payment authorisation;
All ordered products being in stock;
Completion of any necessary security checks;
The delivery address being complete and valid;
The products not requiring additional preparation;
Carrier collection availability; and
No exceptional operational disruption.

Orders placed:

After 2:00 pm;
On a Saturday or Sunday;
On a UK public holiday; or
After the relevant carrier collection has closed

will normally be processed from the next business day.

For this policy, business days are Monday to Friday, excluding UK public holidays.

Same-day dispatch does not mean same-day delivery.

6. Estimated Delivery Dates

Available delivery services and estimated delivery dates or timeframes will normally be displayed at checkout.

Delivery estimates are not guaranteed unless the selected service is expressly described and sold as guaranteed.

Delivery estimates may be affected by:

Carrier disruption;
Severe weather;
Road closures;
Industrial action;
Public holidays;
Peak trading periods;
Incorrect delivery information;
Failed delivery attempts;
Remote delivery locations;
Security incidents; and
Other circumstances outside our reasonable control.

Unless a different period has been agreed with the customer, goods must generally be delivered without undue delay and within 30 days of the contract being made.

7. Next-Day and Express Services

Where a next-day or express option is available, it refers to the delivery service selected at checkout.

Next-day delivery may depend on:

The order being placed before the dispatch cut-off;
Successful payment and security checks;
Product availability;
The next day being an eligible carrier delivery day;
The destination postcode;
Parcel size and weight; and
Carrier network conditions.

A next-day service does not necessarily mean delivery on the next calendar day.

The delivery estimate displayed at checkout should be treated as the applicable estimate for that order.

8. Shipping Charges

Shipping charges are calculated or displayed at checkout before payment.

Charges may depend on:

Order value;
Parcel weight;
Parcel dimensions;
Delivery postcode;
Selected delivery service; and
Carrier pricing.

The shipping charge confirmed at checkout forms part of the total price of the order.

9. Free Delivery on Orders Over £100

We offer free delivery on eligible orders where the merchandise subtotal is more than £100, after discounts have been applied.

Delivery charges are not included when calculating whether the order qualifies.

Free delivery is available only where the free-delivery option appears at checkout.

Where free delivery applies:

We may select an appropriate carrier and delivery service;
The service may be a standard delivery service rather than an express service;
The selected carrier may be Evri, DPD UK, Royal Mail or another suitable provider; and
The delivery method may depend on the parcel size, weight and destination.

Free delivery may not be available where:

The destination is outside the eligible shipping zone;
The parcel exceeds carrier size or weight limits;
The order contains a product requiring specialist delivery;
The destination is remote, offshore or otherwise restricted; or
The free-delivery option does not appear at checkout.

10. In-Store Collection

Eligible online orders may be collected from:

Bismillah Gift Centre
33 St Margarets Road
Bradford
BD7 3AE
United Kingdom

Where collection is available, In-Store Collection, Pickup in Store or similar wording will appear at checkout.

In-store collection is free unless a charge is expressly displayed before the order is submitted.

11. Preparing Collection Orders

After placing an in-store collection order, please wait until you receive confirmation that the order is ready for collection.

An order-confirmation email does not necessarily mean that the order is ready.

Please do not travel to the store until a ready-for-collection notification has been issued.

Collection preparation is subject to:

Payment confirmation;
Product availability;
Stock verification;
Order checks; and
The time required to retrieve and prepare the products.

If a product becomes unavailable, we will contact the customer to discuss an appropriate alternative, partial fulfilment, cancellation or refund.

12. Collecting an Order

When collecting an order, please bring:

The ready-for-collection confirmation;
The order number; and
Reasonable proof of identity where requested.

Another person may collect the order where the customer authorises them in advance.

We may ask the authorised person to provide:

The order number;
The customer’s name;
Evidence of authorisation; and
Reasonable proof of identity.

These checks are intended to prevent unauthorised collection.

13. Uncollected Orders

If an order is not collected within a reasonable period, we may contact the customer using the information supplied with the order.

If the order remains uncollected after reasonable notice, we may cancel it and issue any refund due through the original payment method.

Any refund or cancellation will take account of:

The nature of the products;
Whether personalised, perishable or otherwise excluded goods are involved;
Costs already incurred;
Applicable consumer law; and
Our Returns, Cancellations and Refund Policy.

Customers who cannot collect promptly should contact:

bismillahgiftcentre33@gmail.com

14. Changing the Fulfilment Method

From delivery to in-store collection; or
From in-store collection to delivery.

Changes cannot be guaranteed after the order has entered processing.

Where we agree to change the fulfilment method:

Additional delivery charges may become payable;
An overpaid delivery charge may be refunded where applicable;
The delivery or collection estimate may change; and
A revised confirmation may be issued.

15. Tracking

Where tracking is available, tracking information will normally be sent after dispatch by email or through the order-status page.

Tracking may not update immediately after dispatch. Please allow time for the carrier to scan the parcel into its network.

Tracking information may show:

Parcel acceptance;
Transit events;
Delivery attempts;
Collection-point availability;
Estimated delivery; and
Delivery confirmation.

Some services may provide limited tracking.

16. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please check:

Recipient name;
House or flat number;
Building name, where applicable;
Street;
Town or city;
Postcode;
Country;
Telephone number; and
Necessary access instructions.

We will try to amend an address before dispatch, but changes cannot be guaranteed after an order has entered processing.

For security reasons, a significant address change may require the original order to be cancelled and replaced.

17. Delivery Instructions and Safe Places

Customers may be able to provide delivery instructions through checkout or directly through the carrier’s tracking service.

Delivery instructions are requests and cannot always be guaranteed.

Where a customer authorises delivery:

To a safe place;
To a neighbour;
To a concierge or reception; or
Under another customer-selected arrangement,

the carrier may follow that authorisation subject to its procedures and the circumstances at the address.

Customers should select only secure and suitable delivery arrangements.

Where a customer independently changes delivery instructions directly with the carrier after dispatch, responsibility for loss caused by that change will be assessed according to the circumstances and applicable law.

18. Risk of Loss or Damage

For consumer orders, goods remain at our risk until they come into the physical possession of:

The customer; or
A person identified by the customer to receive them, other than the carrier.

Risk does not normally pass merely because the parcel has been handed to a delivery provider selected or offered by us.

Different rules may apply where the customer independently arranges a carrier that we did not offer.

For in-store collection orders, risk normally passes when the order is collected by the customer or their authorised representative.

19. Delivery Attempts

If delivery cannot be completed, the carrier may:

Attempt delivery again;
Leave delivery instructions;
Deliver to an authorised safe place;
Deliver to an authorised neighbour;
Hold the parcel at a depot or collection point; or
Return the parcel to us.

The procedure depends on the carrier and service used.

Customers are responsible for monitoring tracking notifications and collecting parcels within any period specified by the carrier.

20. Refused and Uncollected Deliveries

Refusing a parcel or failing to collect it does not necessarily constitute a valid cancellation.

Customers who wish to cancel should clearly notify us at:

bismillahgiftcentre33@gmail.com

Where a parcel is returned because:

An incorrect or incomplete address was supplied;
Delivery was repeatedly attempted;
The customer failed to collect it;
Access could not be obtained; or
Delivery was refused without a clear cancellation,

we will assess the circumstances before arranging redelivery or a refund.

Where legally permitted, we may require payment of reasonable redelivery costs or deduct direct costs caused by incorrect customer-provided information.

We will not charge the customer where the failed delivery resulted from our error or a failure for which we remain legally responsible.

21. Parcels Returned to Sender

If a parcel is returned to us, we will inspect and identify the returned order.

Depending on the circumstances, we may:

Arrange redelivery;
Correct the delivery address;
Cancel the order;
Refund the products;
Request payment of an additional delivery charge; or
Contact the customer for instructions.

A refund may not be processed until the parcel has been returned to and identified by us.

This does not remove any statutory cancellation or refund rights.

22. Delivery Delays

Customers should first review the carrier tracking information where available.

If the parcel has not arrived within the displayed delivery estimate, please contact us and provide:

The order number;
Customer name;
Delivery postcode; and
Any relevant tracking information.

We may need to investigate the shipment with the carrier before confirming whether it is delayed or lost.

An estimated delivery date is not automatically a guarantee. Customers nevertheless retain legal remedies where delivery is not made within an agreed essential period or within the period required by law.

23. Lost Parcels

A parcel may need to satisfy the relevant carrier’s investigation or loss criteria before it is formally treated as lost.

Customers should contact us rather than relying only on the carrier to resolve the matter.

Where a parcel is confirmed lost while the goods remain at our risk, we will provide an appropriate remedy, which may include:

A replacement, subject to availability; or
A refund.

We may ask customers to assist with reasonable carrier enquiries or confirm that the parcel has not been received.

24. Damaged Parcels or Products

Please inspect the parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact us promptly at:

bismillahgiftcentre33@gmail.com

Where possible, provide photographs of:

The outer packaging;
The shipping label;
The internal packaging;
The damaged product;
The full parcel contents; and
Any visible impact or crushing.

Please retain the product and packaging until we confirm whether they are required for assessment or a carrier claim.

We request notification within 48 hours because prompt evidence assists an investigation. However, failure to notify us within 48 hours does not automatically remove statutory rights relating to faulty, damaged, incorrect or misdescribed goods.

25. Incorrect or Missing Products

Please contact us promptly if:

The wrong product was delivered;
The wrong variant was supplied;
A product is missing; or
The parcel contents do not match the order.

Please provide:

The order number;
Details of the affected product;
A photograph of the received contents;
A photograph of the shipping label; and
Any other reasonably requested information.

Where we made an error, we will provide an appropriate remedy and will not require the customer to bear the reasonable cost of correcting it.

26. Split Shipments

Products in one order may be dispatched separately because of:

Parcel-size restrictions;
Different packaging requirements;
Product availability;
Carrier requirements; or
Operational considerations.

Where an order is divided into several shipments:

More than one tracking number may be issued;
Parcels may arrive on different dates; and
The customer will not be charged an additional delivery fee merely because we chose to split the shipment, unless otherwise agreed before purchase.

27. Large, Fragile or Restricted Products

Some products may require:

Specialist packaging;
A particular carrier;
Additional processing;
A separate shipment;
In-store collection; or
Another delivery arrangement.

Where an ordinary checkout service cannot safely or reasonably transport a product, we may contact the customer before dispatch.

We will not impose an undisclosed additional delivery charge after an order has been accepted without the customer’s agreement.

28. International Delivery

This policy currently applies to delivery within our configured United Kingdom shipping zones.

We do not promise international delivery unless an international destination and delivery service are available at checkout.

Where international delivery is available, additional terms may apply concerning:

Customs;
Import VAT;
Duties;
Delivery times;
Restricted products;
Returns; and
Local legal requirements.

29. Events Outside Our Reasonable Control

Delivery may be delayed by events outside our reasonable control, including:

Severe weather;
Natural disasters;
Public emergencies;
Transport disruption;
Industrial action;
Government action;
Carrier network failures;
Cybersecurity incidents;
Utility or communications failures; and
Other exceptional events.

We will take reasonable steps to reduce the disruption and resume fulfilment.

This section does not remove any consumer right to cancel or obtain a refund where applicable.

30. Returns and Cancellations

This Shipping Policy should be read together with our Returns, Cancellations and Refund Policy.

For qualifying online purchases, statutory cancellation rights may apply even after dispatch or delivery.

Customers should not rely solely on refusing delivery as notice of cancellation. A clear cancellation should be sent to:

bismillahgiftcentre33@gmail.com

Online customers generally have 14 days after receiving qualifying goods to notify the retailer that they wish to cancel, followed by another 14 days to return them.

31. Changes to This Policy

We may update this policy to reflect:

Changes to delivery providers;
Changes to shipping rates;
New delivery services;
Changes to collection procedures;
Changes to shipping zones;
Legal or regulatory requirements; or
Operational improvements.

The version applying to an order will generally be the version published when the order was placed, unless a later change is required by law or benefits the customer.

32. Contact Us

For shipping, delivery, tracking or collection enquiries:

Bismillah Gift Centre
33 St Margarets Road
Bradford
BD7 3AE
United Kingdom

Email: bismillahgiftcentre33@gmail.com
Telephone: +44 1274 573786

Please include your order number in all order-related correspondence.