Shipping policy

Shipping Policy (UK)

Last updated: 13 January 2026

This Shipping Policy explains how we process, dispatch, and deliver orders placed on our online store. We use Evri and DPD as our delivery partners. The available options, prices, and estimated delivery times are displayed at checkout based on your delivery address and order details.

1) Delivery areas

We currently deliver to United Kingdom addresses within our configured UK shipping zones.

Please note:

  • Delivery to certain remote/offshore postcodes (including Highlands/Islands and other non-mainland areas) may have different pricing and/or delivery timeframes.

  • If an address is outside our available zones, shipping options may not appear at checkout.

2) Handling time and dispatch cut-off (2:00pm)

We aim to dispatch orders quickly and efficiently.

  • Orders placed before 2:00pm (UK time) on a business day are processed and dispatched the same day.

  • Orders placed after 2:00pm, on weekends, or on UK public holidays are processed and dispatched on the next business day.

Business days: Monday to Friday (excluding UK public holidays).

3) Shipping options (Evri and DPD)

At checkout you may be offered delivery services from Evri and/or DPD, such as Standard and Next Day options (where available).

  • The carrier name, service level, price, and estimated delivery timeframe shown at checkout are the options that apply to your order.

  • Estimated delivery timeframes are not guaranteed and can be affected by factors outside our control, including peak periods, adverse weather, service disruptions, and address/access constraints.

Important: “Next Day” delivery refers to the courier service level and is subject to carrier processing and network conditions. We dispatch according to the cut-off times above.

4) Shipping charges

Shipping costs are calculated and shown at checkout before payment. Rates may vary depending on factors such as:

  • order weight/size,

  • delivery location,

  • selected courier service.

5) Free Delivery (Orders £100+)

We offer Free Delivery on eligible orders of £100.00 or more, where the Free Delivery option is available at checkout.

Unless otherwise stated at checkout:

  • the threshold is calculated on the merchandise subtotal after discounts, and

  • excludes shipping fees and any applicable taxes.

Where Free Delivery applies, we may use the most appropriate carrier/service (Evri or DPD) for the order size and destination.

6) Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email (and/or SMS where provided) with tracking details.

Please allow up to 24 hours after dispatch for tracking to update.

7) Delivery attempts, safe place, and access instructions

Please ensure your delivery address is complete and accurate, including:

  • house/flat number,

  • building name (if applicable),

  • postcode,

  • access details (gate codes, concierge instructions).

Couriers may deliver to a safe place or attempt re-delivery in accordance with their standard procedures (where available/authorised).

8) Incorrect address / returned parcels

If you notice an address error, contact us immediately. If the order has not yet been dispatched, we will try to amend it.

If a parcel is returned to us as undeliverable (e.g., incorrect/incomplete address, access issues, repeated failed delivery attempts, or refusal of delivery), we can:

  • re-ship the order (additional shipping charges may apply), or

  • issue a refund for items returned, subject to deduction of any non-recoverable shipping/handling costs (where applicable).

9) Delays, lost parcels, or items damaged in transit

Delays: If your order is delayed, please check the tracking first. If the delivery remains delayed beyond a reasonable period after the estimated window, contact us with your order number.

Lost parcels: If a parcel is confirmed lost (or meets the carrier’s loss criteria), we will, where appropriate, offer a replacement (subject to stock availability) or a refund.

Damaged items: If your parcel arrives damaged, notify us within 48 hours of delivery and provide photos of:

  • the outer packaging,

  • the shipping label,

  • the damaged item(s).

We will advise the next steps, which may include replacement, refund, or return for assessment.

10) Split shipments

If your order contains multiple items, we may ship items separately (for example, due to packing requirements or stock location). Where applicable, you will receive separate tracking details.

11) Contact us

For shipping queries, please contact:

Email: bismillahgiftcentre33@gmail.com
Phone/WhatsApp: +44 1274 573786
Please include your order number in all correspondence.